Welcome to Brandi's Beads!
Handcrafted Jewelry, Mineral Makeup & Soap
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Order & Shipping Information
 
If your question is not answered below please email us or
call us direct at (203)592-2988 for assistance.
Q: How  can I place an order?
A: You can place an order with Brandi's Beads either by phone, by email, or right off the web.
Simply add the item(s) using the "Add To Cart"  or "Buy Now" buttons. When ready to check out use any of the "View Cart" buttons located on our website. Ordering online is easy and secure through Paypal!
Q: What forms of payment do you accept?
A: We accept PayPal (All major credit cards accepted through PayPal as well as e-check), Personal Check, and Money Order. We can also accept credit cards over the phone by calling (203)592-2988.  If you prefer to pay by check we will email you instructions or you can call us with your order at (203) 592-2988. Personal checks may take up to 2 weeks to clear the bank. We do not ship merchandise until your check has cleared.  There is a $20 fee for returned checks.
Q: How soon will I receive my order? 
A: Orders generally ship within 2 business days of receiving your order (except special/custom orders or if you are paying by check). Mailing time usually averages 2-3 business days.
Q: How is my order shipped and is it insured?
A: We ship via the US Postal Service - and will insure item at the buyers request for an additional fee.
Q: How much will shipping cost?
A: Shipping within the 50 United States is FREE on all orders over $50.  Orders totaling less than $50 have a flat shipping charge of $4.95.  We do not ship to international addresses at this time.
Q: Is my personal information secure?
A: Our shopping cart is SSL Encrypted to safeguard your bank card and personal information.
Q: What is your return policy?
A: You must notify us within 5 business days of delivery of your order to initiate a return or exchange.  We do not accept returns on soap, opened mineral makeup, custom, special order, sale or clearance items.  A copy of the original invoice should be included with the return. Any returned item should be packaged carefully and include all original packaging materials and tags. We suggest you return your item with an appropriate amount of insurance in the event of loss or damage. All items returned must be undamaged, unused, in the original packaging and include all parts and paperwork. Original shipping charges, if any, are not refundable. All returns must be in the same condition as when we shipped it to you. Additional fees may be charged if we incur any time or expense to make your returned item saleable.
Q: How long does a custom order take?
A: Once a design is agreed upon, custom orders average from 2 to 6 weeks depending on the quantity of the order, availability of components and whether you make any subsequent changes to the design. We can give you a better time estimate once you contact us to initiate your order.
Q: What if there is a problem with my custom order?
A: If for any reason there is a problem with your order we will contact you as soon as possible.
Q: What is your privacy policy? 
A: At Brandi's Beads your privacy is important to us. All information collected on our site is kept confidential and will not be shared or sold in any way.
Q: Where are you located?
A: Brandi's Beads is located in Naugatuck, CT. We do not currently have a "storefront" as we specialize in home parties and web sales.
Q: Can I find your jewelry in stores?
A: Currently Brandi's Beads jewelry is only available via home parties or internet orders.  We would love to hear from any businesses interested in having a Brandi's Beads display.